FAQ

How quickly will my order be despatched ?

We aim to despatch orders within 2-3 working days.  Should there be a delay we will endeavour to contact you advise on despatch times.  Please allow longer for European deliveries.

Do you despatch abroad ?

Yes we do despatch abroad, and most European countries are on our system.  If you are outside of Europe please email us or ring us with your order and we will advise of postage costs.  We would need to know the items you would like to order and the quantity and the country for delivery. Please be assured that we do not aim to make a profit on postage and it will always be at cost only.

Do you offer a bespoke printing service for the card products?

Yes we do.  Simply contact us for a quotation.  The minimum run for bespoke printing is 1,000 units.

Do you supply wholesale/trade orders?

Yes we are happy to supply trade orders – simply email us to request access to our trade pricing section.

What happens if an item is out of stock?

In the unlikely event that an item is out of stock we will advise you as to when the item will be back in stock and give you the option of waiting or a refund.

Do you have offers available?

We regularly have offers on our site in the Offers section.  Follow us on Facebook, twitter and instagram to see notifications.

Product advise.

We are always happy to help with product advise, just give us a call on 01435 812381

Using our Cakes-Away Boxes

We strongly advise our customers to read our blog on baking the perfect cupcake to use in our Cakes-Away postable cupcake boxes.  Cupcakes need to be the correct size to avoid damage in transit.  We always advice customers to send a cupcake to themselves to make sure they arrive perfectly before sending to paying customers.  If in doubt give us a shout on 01435 812381